Integrations SandeshChat Featurebase
SandeshChat + Featurebase

Popular SandeshChat + Featurebase flows

Start from a real workflow other teams are already running.

Choose a trigger

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SandeshChat

When this happens...

Choose an action

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Featurebase

Automatically do this!

Full list

Supported Triggers & Actions

Everything you can automate between SandeshChat and Featurebase.

When this happensTriggers

A trigger is an event that starts a workflow.

New Inbound Message Arrives

New Inbound Message Arrives

Runs when new inbound message arrives.

Message Delivery Status Changes

Message Delivery Status Changes

Runs when Message Delivery Status Changes

New Post

New Post

Triggers when a new post is created on your feedback board.

New Post Appears

New Post Appears

Runs when new post appears

New Comment Appears

New Comment Appears

Runs when new comment appears

Ticket Is Created

Ticket Is Created

Runs when Ticket Is Created

Do thisActions

Action is the task that follows automatically within your SandeshChat integrations.

Send Template Message

Send Template Message

Send a SandeshChat template message to a recipient's phone number.

Send Session Message

Send Session Message

Send a chat message (text, image, audio, video, document, or location) to a recipient via SandeshChat.

Create Feedback Post

Create Feedback Post

Create a feedback post

Update Feedback Status

Update Feedback Status

Set a feedback post status

Add Voter to Post

Add Voter to Post

Add a voter to a post

List Feedback Posts

List Feedback Posts

View all feedback posts

How to build your first workflow with viaSocket
2-Minute Guide

Learn how to build your first workflow

Follow a simple walkthrough to create, test, and launch your first automation.

  1. 1

    Connect your apps

    Link the apps you want to automate.

  2. 2

    Configure your workflow

    Set up triggers, actions, and map your data.

  3. 3

    Test & publish

    Test your workflow and publish it.

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Frequently Asked Questions

How do I connect SandeshChat and Featurebase?

Sign up for a free viaSocket account, then authorize both your SandeshChat and Featurebase accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.

Does this integration work in real time?

Yes. viaSocket uses instant triggers where available, so data moves between SandeshChat and Featurebase as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.

Can I control which data gets sent from SandeshChat to Featurebase?

Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Featurebase. No coding required.

Can the integration run in both directions?

Yes. You can set up a workflow where SandeshChat triggers actions in Featurebase, and a separate workflow where Featurebase triggers actions in SandeshChat. Both run independently and in real time.

What happens if a step in the workflow fails?

viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.

Is viaSocket free to use?

Yes, there is a free plan that covers basic workflows between SandeshChat and Featurebase. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.

Do I need to know how to code to set this up?

No. The entire SandeshChat and Featurebase integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.