Connect ShopBase and Groove
Integrate ShopBase with Groove to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create New in Groove when When a new product is created in ShopBase
Change Ticket State in Groove when When a new product is created in ShopBase
Reopen Ticket in Groove when When a new product is created in ShopBase
Close Ticket in Groove when When a new product is created in ShopBase
Change Assigned Agent in Groove when When a new product is created in ShopBase
Popular ShopBase + Groove flows
Start from a real workflow other teams are already running.
Choose a trigger
ShopBase
When this happens...
When a new product is created
When a new order is created
When a product is updated
When a new customer is created
Choose an action
Groove
Automatically do this!
Create New
Change Ticket State
Reopen Ticket
Close Ticket
Change Assigned Agent
Create New in Groove when When a new product is created in ShopBase
Use this flowChange Ticket State in Groove when When a new product is created in ShopBase
Use this flowReopen Ticket in Groove when When a new product is created in ShopBase
Use this flowClose Ticket in Groove when When a new product is created in ShopBase
Use this flowChange Assigned Agent in Groove when When a new product is created in ShopBase
Use this flowCreate New in Groove when When a new order is created in ShopBase
Use this flowChange Ticket State in Groove when When a new order is created in ShopBase
Use this flowReopen Ticket in Groove when When a new order is created in ShopBase
Use this flowClose Ticket in Groove when When a new order is created in ShopBase
Use this flowChange Assigned Agent in Groove when When a new order is created in ShopBase
Use this flowSupported Triggers & Actions
Everything you can automate between ShopBase and Groove.
When this happensTriggers
A trigger is an event that starts a workflow.
When a new product is created
Runs the workflow automatically whenever a new product is created in the store.
When a new order is created
Runs the workflow automatically whenever a new order is created in the store.
When a product is updated
Runs the workflow automatically whenever any product is updated in the store.
When a new customer is created
Runs the workflow automatically whenever a new customer is created in the store.
Ticket Closed
Triggers when a ticket is closed
Ticket Tagged
Triggers when a ticket is tagged
Do thisActions
Action is the task that follows automatically within your ShopBase integrations.
Create Product
Create a simple or multi-variant product with prices, SKUs, inventory, images, and tags.
Add Product Variant
Add a variant to a product with price, SKU, options, inventory, and shipping/tax details.
Add Product Image
Add an image to a product from an image URL or base64 data. Optionally set filename, position, and alt text.
Update Product
Change product title & images
View Store Details
Retrieve details about the connected store.
Find Orders
Retrieve store orders using date ranges, status, customer, product, tracking number, and other filters.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About ShopBase
ShopBase is a comprehensive eCommerce platform designed to help businesses create and manage online stores with ease. It offers a range of tools for product management, order processing, and customer engagement, making it ideal for entrepreneurs and small to medium-sized businesses looking to establish a strong online presence.
Learn more
About Groove
Groove is a customer service platform designed to help businesses manage their customer support tickets, streamline communication, and improve overall customer satisfaction.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your ShopBase and Groove accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between ShopBase and Groove as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Groove. No coding required.
Yes. You can set up a workflow where ShopBase triggers actions in Groove, and a separate workflow where Groove triggers actions in ShopBase. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between ShopBase and Groove. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire ShopBase and Groove integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
