Automate SMS workflows for alerts, follow-ups, and campaigns
Send order updates, lead follow-ups, and campaign messages from SMS to keep customers informed and sales moving.
Popular Use Cases
Start a workflow in your other tools whenever something new happens in SMS.
Update records in SMS automatically when data changes in the apps your team already uses.
Log SMS activity into a spreadsheet or database so reporting stays current without manual entry.
Popular ways to automate SMS
Ready-made flows built with SMS — preview one, then make it yours.
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Available Events and Actions
Enable Integrations or automations with these events of SMS
When this happensTrigger
No trigger available
Do thisActions
Action is the task that follows automatically within your SMS integrations.
Send SMS
Send an SMS to a phone number.
Real-world use cases of SMS integrations
See how SMS integrates with popular apps to automate tasks and streamline your workflow.
Trigger SMS order updates in Shopify when a shipment status changes.
Send SMS follow-ups from HubSpot when a lead fills out a pricing form.
Route SMS support replies into Zendesk when a customer escalates a ticket.
Log SMS campaign responses in Google Sheets after each promotion sends.
Capture SMS opt-ins in your CRM when prospects reply with keywords.
Update a spreadsheet with SMS delivery failures for daily review.
How to get started with SMS automations
Automate when something happens in SMS
Login -> Create new flow -> Select trigger -> Search SMS -> Choose the trigger from the list
Take action in SMS when something happens in an app or you want to add step in flow
Login -> Create new flow -> Select action -> Search SMS -> Choose the action from the list
Trigger
Action
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About SMS
MSG91 is a comprehensive communication platform that provides robust SMS solutions for businesses. It enables seamless and efficient messaging services, allowing businesses to reach their customers through SMS for notifications, alerts, and marketing campaigns.
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About viaSocket
viaSocket is an AI-powered, workflow automation platform that helps people and businesses connect apps and automate repetitive tasks. With thousands of integrations, anyone can build workflows to move data, cut manual work, and save time. Whether for simple tasks or large-scale processes, viaSocket makes automation easy and helps teams focus on what matters most.
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