Connect SocialKit and Teamwork Desk to Build Intelligent Automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Ticket
Triggers when a new ticket is created.
New Customer
Triggers when a new customer is added.
Customer Updated
Triggers when a customer's details are updated.
New Note on Ticket
Triggers when a new note is added to a ticket.
Ticket Assigned
Triggers when a ticket is assigned to a team member.
Ticket Unassigned
Ticket Unassigned
Do thisActions
Action is the task that follows automatically within your SocialKit integrations.
Get YouTube Details
Returns a video's title, channel info, views, likes, and comment count for a given YouTube URL.
Get YouTube Summary
Generate a concise summary of the video's content from a provided YouTube URL.
Get YouTube Comments
Retrieve up to the specified number of top comments from a YouTube video URL.
Get YouTube Transcript
Retrieve the complete transcript for a YouTube video using its URL.
Create Customer
Creates a new customer
Assign Ticket
Assigns a ticket to a specific team member.
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Frequently Asked Questions
To start, connect both your SocialKit and Teamwork Desk accounts to viaSocket. Once connected, you can set up a workflow where an event in SocialKit triggers actions in Teamwork Desk (or vice versa).
Absolutely. You can customize how SocialKit data is recorded in Teamwork Desk. This includes choosing which data fields go into which fields of Teamwork Desk, setting up custom formats, and filtering out unwanted information.
The data sync between SocialKit and Teamwork Desk typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between SocialKit and Teamwork Desk. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About SocialKit
SocialKit is a comprehensive platform designed to enhance your social media management and marketing efforts. With tools for scheduling, analytics, and content creation, it streamlines your social media strategy and boosts engagement.
Learn MoreAbout Teamwork Desk
Teamwork Desk is a customer support software that helps teams manage and resolve customer queries efficiently. It offers a range of features including ticket management, automation, and reporting to streamline customer support operations.
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