Connect SocialKit and Zendesk Support to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for SocialKit
Choose an Action
Automatically do this!
Find Tickets
Add Comment to Ticket
Add Tags to Ticket
Create a User
Remove Tag From Ticket
Update Ticket
Create Ticket
Ready to use SocialKit and Zendesk Support automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New User Created
Runs when a new user is created in Zendesk Support.
New Group Created
Runs when a new group is created in Zendesk Support.
Ticket Updated
Runs when an existing ticket is updated.
New View Created
Runs when a new view is created in Zendesk Support.
New Ticket Created
Runs when a new ticket is created in Zendesk Support.
Do thisActions
Action is the task that follows automatically within your SocialKit integrations.
Get YouTube Details
Returns a video's title, channel info, views, likes, and comment count for a given YouTube URL.
Get YouTube Summary
Generate a concise summary of the video's content from a provided YouTube URL.
Get YouTube Comments
Retrieve up to the specified number of top comments from a YouTube video URL.
Get YouTube Transcript
Retrieve the complete transcript for a YouTube video using its URL.
Find Tickets
Finds existing tickets that match your search query.
Add Comment to Ticket
Adds a comment to an existing ticket.
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Frequently Asked Questions
To start, connect both your SocialKit and Zendesk Support accounts to viaSocket. Once connected, you can set up a workflow where an event in SocialKit triggers actions in Zendesk Support (or vice versa).
Absolutely. You can customize how SocialKit data is recorded in Zendesk Support. This includes choosing which data fields go into which fields of Zendesk Support, setting up custom formats, and filtering out unwanted information.
The data sync between SocialKit and Zendesk Support typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between SocialKit and Zendesk Support. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About SocialKit
SocialKit is a comprehensive platform designed to enhance your social media management and marketing efforts. With tools for scheduling, analytics, and content creation, it streamlines your social media strategy and boosts engagement.
Learn MoreAbout Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
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