Connect Sonix and Medallia Agent Connect to Build Intelligent Automations
Choose a Trigger
When this happens...
New Transcript
Choose an Action
Automatically do this!
- Request a new Action for Medallia Agent Connect
Enable Integrations or automations with these events of Sonix and Medallia Agent Connect
Enable Integrations or automations with these events of Sonix and Medallia Agent Connect
Triggers
New Transcript
Triggers when a new transcript is complete.
Actions
Transcribe File
Submits a new media file for transcription.
List all folder
Get all folder in Sonix.
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Frequently Asked Questions
To start, connect both your Sonix and Medallia Agent Connect accounts to viaSocket. Once connected, you can set up a workflow where an event in Sonix triggers actions in Medallia Agent Connect (or vice versa).
Absolutely. You can customize how Sonix data is recorded in Medallia Agent Connect. This includes choosing which data fields go into which fields of Medallia Agent Connect, setting up custom formats, and filtering out unwanted information.
The data sync between Sonix and Medallia Agent Connect typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Sonix and Medallia Agent Connect. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Sonix
Sonix is an automated transcription service. We quickly and accurately convert audio and video files to text. We also provide rich editing tools so you can easily edit, annotate, and export your transcripts.
Learn MoreAbout Medallia Agent Connect
Medallia Agent Connect is a software platform built to empower customer service agents, make them happier in their jobs, and help with their career development.
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