Integrations Synthflow AI helpdeskadvanced
Synthflow AI + helpdeskadvanced

Connect Synthflow AI and helpdeskadvanced to Build Intelligent Automations

Choose a Trigger

Synthflow AI

When this happens...

Choose an Action

helpdeskadvanced

Automatically do this!

Enable Integrations or automations with these events of Synthflow AI and helpdeskadvanced

Enable Integrations or automations with these events of Synthflow AI and helpdeskadvanced

Actions

Create SMS Action

Create SMS Action

Creates a SMS action

Create Transfer Call Action

Create Transfer Call Action

Creates a transfer call action

Create Information Extractor Yes No Action

Create Information Extractor Yes No Action

Creates an action of type information extractor yes no

Create Information Extractor Open Question Action

Create Information Extractor Open Question Action

Creates an action for open questions

Create Call

Create Call

Initiates a real-time voice call through the AI assistant.

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Frequently Asked Questions

How do I start an integration between Synthflow AI and helpdeskadvanced?

To start, connect both your Synthflow AI and helpdeskadvanced accounts to viaSocket. Once connected, you can set up a workflow where an event in Synthflow AI triggers actions in helpdeskadvanced (or vice versa).

Can we customize how data from Synthflow AI is recorded in helpdeskadvanced?

Absolutely. You can customize how Synthflow AI data is recorded in helpdeskadvanced. This includes choosing which data fields go into which fields of helpdeskadvanced, setting up custom formats, and filtering out unwanted information.

How often does the data sync between Synthflow AI and helpdeskadvanced?

The data sync between Synthflow AI and helpdeskadvanced typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from Synthflow AI to helpdeskadvanced?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between Synthflow AI and helpdeskadvanced?

Yes, you can set conditional logic to control the flow of data between Synthflow AI and helpdeskadvanced. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

Synthflow AI

About Synthflow AI

Synthflow AI is a no-code platform for creating voice AI agents that automate inbound and outbound phone calls, from answering questions to booking appointments and sending SMS follow-ups at scale. It targets contact centers and BPOs with enterprise-ready, white-label agents, 200+ integrations, and multilingual support to reduce costs and improve response rates

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helpdeskadvanced

About helpdeskadvanced

HelpdeskAdvanced is an ITIL v3 compliant web- and mobile-based solution governing services across all organisational areas where Service Management is a key factor in the successful achievement of your company’s objectives.

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