Connect SzybkiSMS and Groove to Build Intelligent Automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
Ticket Closed
Triggers when a ticket is closed
Ticket Tagged
Triggers when a ticket is tagged
Ticket Priority Changed
Triggers when a ticket's priority is change
Ticket Started
Triggers when a new ticket is created.
Ticket Opened
Triggers when a ticket is opened.
Ticket Moved
Triggers when a ticket is moved to a different mailbox.
Do thisActions
Action is the task that follows automatically within your SzybkiSMS integrations.
Send SMS
Send an SMS to one or more phone numbers.
Send MMS
Send an MMS now or schedule it for later to one or more recipients.
Add Sender Name
Add a new sender name for outgoing SMS messages.
Create New
Starts a new ticket for your customer
Change Ticket State
Changes the state of a ticket, e.g. from "opened" to "closed".
Reopen Ticket
Changes the state of a ticket to "opened".
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Frequently Asked Questions
To start, connect both your SzybkiSMS and Groove accounts to viaSocket. Once connected, you can set up a workflow where an event in SzybkiSMS triggers actions in Groove (or vice versa).
Absolutely. You can customize how SzybkiSMS data is recorded in Groove. This includes choosing which data fields go into which fields of Groove, setting up custom formats, and filtering out unwanted information.
The data sync between SzybkiSMS and Groove typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between SzybkiSMS and Groove. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About SzybkiSMS
SzybkiSMS is a fast and efficient SMS messaging service that allows users to send bulk messages, manage contacts, and track delivery statuses, making communication seamless and effective.
Learn MoreAbout Groove
Groove is a customer service platform designed to help businesses manage their customer support tickets, streamline communication, and improve overall customer satisfaction.
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