Connect tawk.to and Experience.com to Build Intelligent Automations
Enable Integrations or automations with these events of tawk.to and Experience.com
Enable Integrations or automations with these events of tawk.to and Experience.com
Triggers
Visitor starts chat
Start a workflow when a visitor begins a chat on the selected Tawk.to property.
End Tawk.to chat
Ends an active Tawk.to chat for the selected property.
New chat transcript arrives
Notifies your workflow whenever a new chat transcript is saved for the selected Tawk.to property.
Create Chat Ticket
Create a support ticket in Tawk.to for a chat on the selected property.
Actions
Create New Site
Create a new Tawk.to site property and optionally send widget installation instructions to your email.
Get Property Details
Retrieve detailed information for the selected Tawk.to property, including settings, agents, widgets, assets, and creation date.
Create Widget
Create a new Tawk.to chat widget for a selected property using the chosen name, type, and language.
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Frequently Asked Questions
To start, connect both your tawk.to and Experience.com accounts to viaSocket. Once connected, you can set up a workflow where an event in tawk.to triggers actions in Experience.com (or vice versa).
Absolutely. You can customize how tawk.to data is recorded in Experience.com. This includes choosing which data fields go into which fields of Experience.com, setting up custom formats, and filtering out unwanted information.
The data sync between tawk.to and Experience.com typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between tawk.to and Experience.com. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About tawk.to
tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page.
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About Experience.com
Experience.com is a customer experience platform that lets you collect, analyse, and act on customer feedback automatically at every meaningful moment in the customer journey. Our enterprise grade platform helps engage people and power businesses everywhere.
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