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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
Visitor starts chat
Start a workflow when a visitor begins a chat on the selected Tawk.to property.
End Tawk.to chat
Ends an active Tawk.to chat for the selected property.
New chat transcript arrives
Notifies your workflow whenever a new chat transcript is saved for the selected Tawk.to property.
Create Chat Ticket
Create a support ticket in Tawk.to for a chat on the selected property.
Do thisActions
Action is the task that follows automatically within your tawk.to integrations.
Create New Site
Create a new Tawk.to site property and optionally send widget installation instructions to your email.
Get Property Details
Retrieve detailed information for the selected Tawk.to property, including settings, agents, widgets, assets, and creation date.
Create Widget
Create a new Tawk.to chat widget for a selected property using the chosen name, type, and language.
Create Channel
Create a new channel within a workspace
Upload File
Initiates a new file upload to Maestra.
List Files
Grabs the file list with key id and basic information.
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Frequently Asked Questions
To start, connect both your tawk.to and Maestra accounts to viaSocket. Once connected, you can set up a workflow where an event in tawk.to triggers actions in Maestra (or vice versa).
Absolutely. You can customize how tawk.to data is recorded in Maestra. This includes choosing which data fields go into which fields of Maestra, setting up custom formats, and filtering out unwanted information.
The data sync between tawk.to and Maestra typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between tawk.to and Maestra. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About tawk.to
tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page.
Learn MoreAbout Maestra
Maestra is a highly accurate speech to text software. Translate in English, French, Spanish, German and 80+ languages.
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