Automate tawk.to workflows to convert visitors faster
Use viaSocket to turn tawk.to chats into qualified leads, support tickets, CRM records and reports — without manual copy/paste or developer work.
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Triggers and Actions in tawk.to Automations
viaSocket makes it simple to connect tawk.to and automate repetitive tasks.
When this happensTriggers
A trigger is an event that starts a workflow.
Visitor Starts Chat
Runs when a visitor begins a chat on the selected Tawk.to property.
Chat Ends
Runs when an active Tawk.to chat ends for the selected property.
New Chat Transcript Arrives
Runs when a new chat transcript is saved for the selected Tawk.to property.
Ticket Created
Create a support ticket for a chat on the selected Tawk.to property.
Do thisActions
Action is the task that follows automatically within your tawk.to integrations.
Create Tawk.to Site
Creates a new Tawk.to site and optionally emails simple setup instructions to add the chat box to your website.
List Properties
Get a list of Tawk.to properties, optionally filtered by name, type, or whether they are enabled.
Create Chat Widget
Creates a new chat widget for a selected Tawk.to property so visitors can message you.
How to get started with tawk.to automations
Automate when something happens in tawk.to
Login -> Create new flow -> Select trigger -> Search tawk.to -> Choose the trigger from the list
Take action in tawk.to when something happens in an app or you want to add step in flow
Login -> Create new flow -> Select action -> Search tawk.to -> Choose the action from the list
Trigger
Action
Real-world use cases of tawk.to integrations
See how tawk.to integrates with popular apps to automate tasks and streamline your workflow.
- Integrate tawkto with Salesforce to sync records, ensuring that customer data is consistently updated across your CRM and tawkto databases.
- Integrate tawkto with MySQL to automatically sync records, facilitating seamless data exchange between tawkto and your SQL databases.
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Frequently Asked Questions
Common automations include creating CRM leads from chats, opening support tickets with transcripts, syncing contact data to marketing platforms, scheduling follow-ups, and exporting chat metrics for reporting.
Yes. viaSocket can run AI to summarize chat transcripts, classify intent, and extract key fields (like email or issue type) so downstream workflows — routing, ticket creation, or prioritization — happen automatically.
Most automations are set up in a few clicks inside viaSocket and don't require coding. If you have custom rules, a short configuration takes 30–90 minutes depending on complexity.
viaSocket transfers only the data you authorize between tawk.to and your apps. Connections use API keys and encrypted channels. You control which fields are shared and can limit access at any time.
About tawk.to
tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page.
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About viaSocket
viaSocket is an AI-powered, workflow automation platform that helps people and businesses connect apps and automate repetitive tasks. With thousands of integrations, anyone can build workflows to move data, cut manual work, and save time. Whether for simple tasks or large-scale processes, viaSocket makes automation easy and helps teams focus on what matters most.
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