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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
Visitor Starts Chat
Runs when a visitor begins a chat on the selected Tawk.to property.
End Chat
Ends an active Tawk.to chat for the selected property.
New Chat Transcript Arrives
Runs when a new chat transcript is saved for the selected Tawk.to property.
Create Chat Ticket
Creates a support ticket in Tawk.to for a chat on the selected property.
New Response
Triggers when a survey has a new response.
Do thisActions
Action is the task that follows automatically within your tawk.to integrations.
Create Tawk.to Site
Creates a new Tawk.to site and optionally sends widget installation instructions to your email.
Get Property Details
Retrieve detailed information about a Tawk.to property, including its settings, team members, chat widgets, files, and creation date.
Create Chat Widget
Creates a new chat widget for a selected Tawk.to property so visitors can message you.
Create Contact
Creates a contact within a contact list.
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Frequently Asked Questions
To start, connect both your tawk.to and SmartSurvey accounts to viaSocket. Once connected, you can set up a workflow where an event in tawk.to triggers actions in SmartSurvey (or vice versa).
Absolutely. You can customize how tawk.to data is recorded in SmartSurvey. This includes choosing which data fields go into which fields of SmartSurvey, setting up custom formats, and filtering out unwanted information.
The data sync between tawk.to and SmartSurvey typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between tawk.to and SmartSurvey. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About tawk.to
tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page.
Learn MoreAbout SmartSurvey
SmartSurvey is an online survey tool that allows users to create, distribute, and analyze surveys easily. It provides a range of templates and customization options to gather valuable insights and feedback from respondents.
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