Integrations Teamwork Desk messagedesk
Teamwork Desk + messagedesk

Connect Teamwork Desk and messagedesk to Build Intelligent Automations

Choose a Trigger

Teamwork Desk

When this happens...

Choose an Action

messagedesk

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Enable Integrations or automations with these events of Teamwork Desk and messagedesk

Enable Integrations or automations with these events of Teamwork Desk and messagedesk

Triggers

New Ticket

New Ticket

Triggers when a new ticket is created.

New Customer

New Customer

Triggers when a new customer is added.

Customer Updated

Customer Updated

Triggers when a customer's details are updated.

New Note on Ticket

New Note on Ticket

Triggers when a new note is added to a ticket.

Ticket Assigned

Ticket Assigned

Triggers when a ticket is assigned to a team member.

Ticket Unassigned

Ticket Unassigned

Ticket Unassigned

Actions

Create Customer

Create Customer

Creates a new customer

Assign Ticket

Assign Ticket

Assigns a ticket to a specific team member.

Link tasks to ticket

Link tasks to ticket

Link task to ticket

Unassign Ticket

Unassign Ticket

Unassigns the selected ticket.

Update Customer

Update Customer

Update Customer

Update Ticket

Update Ticket

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Frequently Asked Questions

How do I start an integration between Teamwork Desk and messagedesk?

To start, connect both your Teamwork Desk and messagedesk accounts to viaSocket. Once connected, you can set up a workflow where an event in Teamwork Desk triggers actions in messagedesk (or vice versa).

Can we customize how data from Teamwork Desk is recorded in messagedesk?

Absolutely. You can customize how Teamwork Desk data is recorded in messagedesk. This includes choosing which data fields go into which fields of messagedesk, setting up custom formats, and filtering out unwanted information.

How often does the data sync between Teamwork Desk and messagedesk?

The data sync between Teamwork Desk and messagedesk typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from Teamwork Desk to messagedesk?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between Teamwork Desk and messagedesk?

Yes, you can set conditional logic to control the flow of data between Teamwork Desk and messagedesk. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

Teamwork Desk

About Teamwork Desk

Teamwork Desk is a customer support software that helps teams manage and resolve customer queries efficiently. It offers a range of features including ticket management, automation, and reporting to streamline customer support operations.

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messagedesk

About messagedesk

MessageDesk is a text messaging service that allows you to schedule text messages, save templates, automate recurring message sends, send out mass broadcast sends and more

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