Connect Telegram and InvGate Service Desk to Build Intelligent Automations
Enable Integrations or automations with these events of Telegram and InvGate Service Desk
Enable Integrations or automations with these events of Telegram and InvGate Service Desk
Triggers
New Message
Triggers when a new message is received by your bot.
New Image
Trigger's when a new image is sent to the bot.
New Update's
Triggers when a new update is sent or received on the channel to the bot.
New Image/Message
Trigger's when a new image/message is sent to the bot.
Actions
Send Telegram Message
Send a text message to a specified Telegram chat, optionally including inline buttons for user interaction.
Send Poll
Send's a poll from your bot.
Send Reply to a Message
Send a reply to a specific message in chat.
Send a Photo
Send a photo from your bot.
Get Member Count
Get total number of member present in a channel.
Send Document
Send a document (from a direct URL or Google Drive link) to a chosen Telegram chat with an optional caption.
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Automate Social Media Post Creation and Scheduling Across Multiple Platforms
- InstagramInstagram CaptionGenerate ImagePublish Photo with TaggingAdd Step
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Automate Instagram DM Replies, Reactions, and Team Alerts
- has responseSendDMMessageAdd Step
- Notify teamSendMailAdd Step
- has reactSendDMMessage ReactAdd Step
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Frequently Asked Questions
To start, connect both your Telegram and InvGate Service Desk accounts to viaSocket. Once connected, you can set up a workflow where an event in Telegram triggers actions in InvGate Service Desk (or vice versa).
Absolutely. You can customize how Telegram data is recorded in InvGate Service Desk. This includes choosing which data fields go into which fields of InvGate Service Desk, setting up custom formats, and filtering out unwanted information.
The data sync between Telegram and InvGate Service Desk typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Telegram and InvGate Service Desk. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Telegram
Bots on Telegram are small applications that run entirely within the platform and can be designed to support any kind of task or service.
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About InvGate Service Desk
InvGate Service Desk is a ticketing solution with ITIL-ready functionalities to organize work based on priority, SLA & urgency, create automated workflows, integrate with CMDB and more.
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