Connect Tiledesk and GoodDay to Build Intelligent Automations

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Tiledesk

When this happens...

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GoodDay

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Actions and Triggers

When this happensTriggers

A trigger is an event that starts a workflow.

New contact  Arrives

New contact Arrives

runs when new contact arrives

New Task

New Task

Trigger When new Task is created.

New Project

New Project

Trigger When new Project is created.

Task Created

Task Created

Triggers when task is created.

Task Status

Task Status

Triggers when task status is changed.

Task Deleted

Task Deleted

Triggers when task is deleted.

Do thisActions

Action is the task that follows automatically within your Tiledesk integrations.

Create a Contact

Create a Contact

Add a new Contact to Tiledesk.

Send Message to Conversation

Send Message to Conversation

Send a message into a support ticket or conversation

Invite a team member

Invite a team member

Invite a new team member by email and set their role

Create saved reply

Create saved reply

Add a reusable message (title and text) to use in chats.

Create tag

Create tag

Create a tag to organize conversations

Create support request

Create support request

Create a new support request with an initial message.

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Frequently Asked Questions

How do I start an integration between Tiledesk and GoodDay?

To start, connect both your Tiledesk and GoodDay accounts to viaSocket. Once connected, you can set up a workflow where an event in Tiledesk triggers actions in GoodDay (or vice versa).

Can we customize how data from Tiledesk is recorded in GoodDay?

Absolutely. You can customize how Tiledesk data is recorded in GoodDay. This includes choosing which data fields go into which fields of GoodDay, setting up custom formats, and filtering out unwanted information.

How often does the data sync between Tiledesk and GoodDay?

The data sync between Tiledesk and GoodDay typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from Tiledesk to GoodDay?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between Tiledesk and GoodDay?

Yes, you can set conditional logic to control the flow of data between Tiledesk and GoodDay. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

Tiledesk

About Tiledesk

Tiledesk is a comprehensive platform for customer support and communication, offering tools for live chat, chatbots, and multi-channel messaging to enhance customer engagement and streamline support processes.

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GoodDay

About GoodDay

GoodDay is a comprehensive work management platform designed to enhance productivity and collaboration. It offers tools for project management, task tracking, time management, and team collaboration, making it an ideal solution for businesses looking to streamline their workflows and improve efficiency.

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