Connect Tiledesk and Heartbeat
Integrate Tiledesk with Heartbeat to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Add user to group in Heartbeat when New contact Arrives in Tiledesk
Create a Group in Heartbeat when New contact Arrives in Tiledesk
Remove User from Group in Heartbeat when New contact Arrives in Tiledesk
Find User in Heartbeat when New contact Arrives in Tiledesk
Create a Channel in Heartbeat when New contact Arrives in Tiledesk
Popular Tiledesk + Heartbeat flows
Start from a real workflow other teams are already running.
Choose a trigger
Tiledesk
When this happens...
New contact Arrives
Choose an action
Heartbeat
Automatically do this!
Add user to group
Create a Group
Remove User from Group
Find User
Create a Channel
Create a Thread
Create a Comment
Create a Event
Deactivate User
Invite Users
Send Direct Message
Create User
List users
Get User
Get Notification
List Channel Categories
List Channels
Get Channel Thread
Get Thread
List Events
List Invitations
List Roles
List Groups
Add user to group in Heartbeat when New contact Arrives in Tiledesk
Use this flowCreate a Group in Heartbeat when New contact Arrives in Tiledesk
Use this flowRemove User from Group in Heartbeat when New contact Arrives in Tiledesk
Use this flowFind User in Heartbeat when New contact Arrives in Tiledesk
Use this flowCreate a Channel in Heartbeat when New contact Arrives in Tiledesk
Use this flowCreate a Thread in Heartbeat when New contact Arrives in Tiledesk
Use this flowCreate a Comment in Heartbeat when New contact Arrives in Tiledesk
Use this flowCreate a Event in Heartbeat when New contact Arrives in Tiledesk
Use this flowDeactivate User in Heartbeat when New contact Arrives in Tiledesk
Use this flowInvite Users to Heartbeat when New contact Arrives in Tiledesk
Use this flowSupported Triggers & Actions
Everything you can automate between Tiledesk and Heartbeat.
When this happensTriggers
A trigger is an event that starts a workflow.
New contact Arrives
runs when new contact arrives
New Event
Triggers when new events are created.
New Thread
Triggers when the new thread is created.
On group join
Triggers when a user joins a group
New User
Triggers when a new user joins your community through an invitation link.
New Event Rsvp
Triggers when the user RSVP'd "Yes" OR confirms the event invitation.
Do thisActions
Action is the task that follows automatically within your Tiledesk integrations.
Create a Contact
Add a new Contact to Tiledesk.
Send Message to Conversation
Send a message into a support ticket or conversation
Invite a team member
Invite a new team member by email and set their role
Create saved reply
Add a reusable message (title and text) to use in chats.
Create tag
Create a tag to organize conversations
Create support request
Create a new support request with an initial message.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Tiledesk
Tiledesk is a comprehensive platform for customer support and communication, offering tools for live chat, chatbots, and multi-channel messaging to enhance customer engagement and streamline support processes.
Learn moreSimilar apps
About Heartbeat
Heartbeat is a platform designed to facilitate community building and engagement through chat and collaboration tools. It provides features for creating and managing online communities, enabling seamless communication and interaction among members.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Tiledesk and Heartbeat accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Tiledesk and Heartbeat as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Heartbeat. No coding required.
Yes. You can set up a workflow where Tiledesk triggers actions in Heartbeat, and a separate workflow where Heartbeat triggers actions in Tiledesk. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Tiledesk and Heartbeat. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Tiledesk and Heartbeat integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
