Connect Tiledesk and MongoDB Atlas to Build Intelligent Automations
Enable Integrations or automations with these events of Tiledesk and MongoDB Atlas
Enable Integrations or automations with these events of Tiledesk and MongoDB Atlas
Triggers
New contact Arrives
runs when new contact arrives
Actions
Create a Contact
Add a new Contact to Tiledesk.
Send Message to Conversation
Send a message into a support ticket or conversation
Invite a team member
Invite a new team member by email and set their role
Create saved reply
Add a reusable message (title and text) to use in chats.
Create tag
Create a tag to organize conversations
Create support request
Create a new support request with an initial message.
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Frequently Asked Questions
To start, connect both your Tiledesk and MongoDB Atlas accounts to viaSocket. Once connected, you can set up a workflow where an event in Tiledesk triggers actions in MongoDB Atlas (or vice versa).
Absolutely. You can customize how Tiledesk data is recorded in MongoDB Atlas. This includes choosing which data fields go into which fields of MongoDB Atlas, setting up custom formats, and filtering out unwanted information.
The data sync between Tiledesk and MongoDB Atlas typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Tiledesk and MongoDB Atlas. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Tiledesk
Tiledesk is a comprehensive platform for customer support and communication, offering tools for live chat, chatbots, and multi-channel messaging to enhance customer engagement and streamline support processes.
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About MongoDB Atlas
MongoDB Atlas is a fully-managed cloud database service that simplifies the deployment, operation, and scaling of MongoDB databases. It offers a comprehensive suite of tools for database management, including automated backups, monitoring, and security features, making it an ideal choice for developers and businesses looking to leverage the power of MongoDB without the hassle of managing infrastructure.
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