Connect Tiledesk and Zendesk Support
Integrate Tiledesk with Zendesk Support to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create a Contact in Tiledesk when New Organization Created or Updated in Zendesk Support
Send Message to Conversation in Tiledesk when New Organization Created or Updated in Zendesk Support
Invite a team member to Tiledesk when New Organization Created or Updated in Zendesk Support
Create saved reply in Tiledesk when New Organization Created or Updated in Zendesk Support
Create tag in Tiledesk when New Organization Created or Updated in Zendesk Support
Popular Tiledesk + Zendesk Support flows
Start from a real workflow other teams are already running.
Choose a trigger
Tiledesk
When this happens...
New contact Arrives
Choose an action
Zendesk Support
Automatically do this!
List All Tickets
Add Comment to Ticket
Add Tags to Ticket
Create Or Update Organization
Create or Update Customer
Remove Tags From Ticket
Update Ticket
Create Ticket
Find Latest Ticket Comment
List Ticket Comments
List Agents
Find or List Groups
Delete Customers
List All Organizations
List All Customers
Create a Contact in Tiledesk when New Organization Created or Updated in Zendesk Support
Use this flowSend Message to Conversation in Tiledesk when New Organization Created or Updated in Zendesk Support
Use this flowInvite a team member to Tiledesk when New Organization Created or Updated in Zendesk Support
Use this flowCreate saved reply in Tiledesk when New Organization Created or Updated in Zendesk Support
Use this flowCreate tag in Tiledesk when New Organization Created or Updated in Zendesk Support
Use this flowCreate support request in Tiledesk when New Organization Created or Updated in Zendesk Support
Use this flowUpdate Contact in Tiledesk when New Organization Created or Updated in Zendesk Support
Use this flowCreate label in Tiledesk when New Organization Created or Updated in Zendesk Support
Use this flowCreate group in Tiledesk when New Organization Created or Updated in Zendesk Support
Use this flowCreate a Contact in Tiledesk when New Customer Created or Updated in Zendesk Support
Use this flowSupported Triggers & Actions
Everything you can automate between Tiledesk and Zendesk Support.
When this happensTriggers
A trigger is an event that starts a workflow.
New contact Arrives
runs when new contact arrives
New Organization Created or Updated
Runs when organization changes
New Customer Created or Updated
Runs when a new user is created in Zendesk Support.
Tag Added To Customer
Runs when tag is added to Customer
New Group Is Created
Runs when new group is created
New Ticket Created or Updated
Runs when an existing Ticket Created or Updated
Do thisActions
Action is the task that follows automatically within your Tiledesk integrations.
Create a Contact
Add a new Contact to Tiledesk.
Send Message to Conversation
Send a message into a support ticket or conversation
Invite a team member
Invite a new team member by email and set their role
Create saved reply
Add a reusable message (title and text) to use in chats.
Create tag
Create a tag to organize conversations
Create support request
Create a new support request with an initial message.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Tiledesk
Tiledesk is a comprehensive platform for customer support and communication, offering tools for live chat, chatbots, and multi-channel messaging to enhance customer engagement and streamline support processes.
Learn moreSimilar apps
About Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Tiledesk and Zendesk Support accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Tiledesk and Zendesk Support as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Zendesk Support. No coding required.
Yes. You can set up a workflow where Tiledesk triggers actions in Zendesk Support, and a separate workflow where Zendesk Support triggers actions in Tiledesk. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Tiledesk and Zendesk Support. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Tiledesk and Zendesk Support integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
