Connect TimeRex and Groove to Build Intelligent Automations
Choose a Trigger
When this happens...
New Event
Event Cancelled
Event Rescheduled
Choose an Action
Automatically do this!
Create New
Change Ticket State
Reopen Ticket
Close Ticket
Change Assigned Agent
Ready to use TimeRex and Groove automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Event
Triggers when new event is created.
Event Cancelled
Triggers when a TimeRex event is cancelled.
Event Rescheduled
Triggers when an event is resheduled using a TimeRex Calendar.
Ticket Closed
Triggers when a ticket is closed
Ticket Tagged
Triggers when a ticket is tagged
Ticket Priority Changed
Triggers when a ticket's priority is change
Do thisActions
Action is the task that follows automatically within your TimeRex integrations.
Get User
Get user information.
Create New
Starts a new ticket for your customer
Change Ticket State
Changes the state of a ticket, e.g. from "opened" to "closed".
Reopen Ticket
Changes the state of a ticket to "opened".
Close Ticket
Changes the state of a ticket to "closed
Change Assigned Agent
Assigns an agent to a ticket.
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Frequently Asked Questions
To start, connect both your TimeRex and Groove accounts to viaSocket. Once connected, you can set up a workflow where an event in TimeRex triggers actions in Groove (or vice versa).
Absolutely. You can customize how TimeRex data is recorded in Groove. This includes choosing which data fields go into which fields of Groove, setting up custom formats, and filtering out unwanted information.
The data sync between TimeRex and Groove typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between TimeRex and Groove. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About TimeRex
Timerex is a powerful time management and scheduling tool designed to help individuals and teams optimize their productivity. With features like task tracking, calendar integration, and automated reminders, Timerex ensures you stay on top of your commitments and deadlines.
Learn MoreAbout Groove
Groove is a customer service platform designed to help businesses manage their customer support tickets, streamline communication, and improve overall customer satisfaction.
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