Connect touchSMS and Zonka Feedback to Build Intelligent Automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New SMS Received
Triggers when your touchSMS account receives a new SMS and provides the message details (sender, text, time).
Do thisActions
Action is the task that follows automatically within your touchSMS integrations.
Create Contact
Add a new contact in touchSMS using a mobile number and optional details (first name, surname, email, group). Can update the contact if the number already exists.
Send SMS
Send a text message to the specified phone number using your approved sender ID.
Send Verification SMS
Send an SMS verification code to a recipient using the touchSMS verification template.
Add Opt-Out Number
Adds a mobile number to the touchSMS opt-out list to stop SMS delivery.
Send Email Survey
Sends an Email Survey to the recipients you select.
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Frequently Asked Questions
To start, connect both your touchSMS and Zonka Feedback accounts to viaSocket. Once connected, you can set up a workflow where an event in touchSMS triggers actions in Zonka Feedback (or vice versa).
Absolutely. You can customize how touchSMS data is recorded in Zonka Feedback. This includes choosing which data fields go into which fields of Zonka Feedback, setting up custom formats, and filtering out unwanted information.
The data sync between touchSMS and Zonka Feedback typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between touchSMS and Zonka Feedback. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Zonka Feedback
Zonka Feedback is a multi-channel customer feedback management and survey app on iPad & Android Tablets, Web, Emails & SMS.
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