Connect Trackingtime and Groove to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for Trackingtime
Choose an Action
Automatically do this!
Create New
Change Ticket State
Reopen Ticket
Close Ticket
Change Assigned Agent
Ready to use Trackingtime and Groove automations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
Ticket Closed
Triggers when a ticket is closed
Ticket Tagged
Triggers when a ticket is tagged
Ticket Priority Changed
Triggers when a ticket's priority is change
Ticket Started
Triggers when a new ticket is created.
Ticket Opened
Triggers when a ticket is opened.
Ticket Moved
Triggers when a ticket is moved to a different mailbox.
Do thisActions
Action is the task that follows automatically within your Trackingtime integrations.
Add Customer
Adds a new customer.
Update Project
Updates an existing project.
Add Time Entry
Adds a new time entry.
Add Service
Adds a new service.
Add Task
Adds a new task.
Update Task
Update tasks for Tracking Time.
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Frequently Asked Questions
To start, connect both your Trackingtime and Groove accounts to viaSocket. Once connected, you can set up a workflow where an event in Trackingtime triggers actions in Groove (or vice versa).
Absolutely. You can customize how Trackingtime data is recorded in Groove. This includes choosing which data fields go into which fields of Groove, setting up custom formats, and filtering out unwanted information.
The data sync between Trackingtime and Groove typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Trackingtime and Groove. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Trackingtime
Trackingtime is a comprehensive time tracking and productivity tool designed to help businesses and individuals manage their time efficiently. It offers features such as task management, project tracking, and detailed reporting to ensure optimal productivity and time management.
Learn MoreAbout Groove
Groove is a customer service platform designed to help businesses manage their customer support tickets, streamline communication, and improve overall customer satisfaction.
Learn More
