Userback automation for visual feedback and bug reports
Send new annotated feedback to Jira, alert Slack, and log every report in Google Sheets to keep fixes and follow-ups organized.
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Triggers and Actions in Userback Automations
viaSocket makes it simple to connect Userback and automate repetitive tasks.
When this happensTriggers
A trigger is an event that starts a workflow.
New Feedback
Triggered when a new feedback is submitted in Userback.
Do thisActions
Action is the task that follows automatically within your Userback integrations.
List Feedback
List of feedback
List Projects
List Available Projects
Create a Feedback
Creates a new feedback entry in Userback.
List Comments from a Feedback
List comments from a feedback
List Members
Lists available Members
List SessionRecordings
Lists available SessionRecordings
Real-world use cases of Userback integrations
See how Userback integrates with popular apps to automate tasks and streamline your workflow.
Create Jira issues when Userback receives annotated bug reports from priority customers.
Alert Slack when Userback captures a video walkthrough with a blocking issue.
Log Userback feedback in Google Sheets to track recurring themes across releases.
Send Userback requests to Zendesk when users report account access problems.
Route Userback comments to your CRM after a customer flags a pricing bug.
Archive resolved Userback threads in your database for quarterly product reviews.
How to get started with Userback automations
Automate when something happens in Userback
Login -> Create new flow -> Select trigger -> Search Userback -> Choose the trigger from the list
Take action in Userback when something happens in an app or you want to add step in flow
Login -> Create new flow -> Select action -> Search Userback -> Choose the action from the list
Trigger
Action
Start with a template
Launch your automation in minutes using professionally built workflow templates. Customize them anytime to fit your needs.
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Frequently Asked Questions
Common triggers include 'new feedback' and 'updated feedback'. Actions include creating support tickets, opening Jira/GitHub issues, sending Slack alerts, updating CRM records, and compiling reports. Each workflow moves annotated screenshots, videos and comments where teams already work.
Yes. You can automate rules to set priority based on keywords, tags, or severity. You can also use AI (via viaSocket) to summarize reports, classify severity, and suggest labels so your team focuses on the most urgent issues first.
No coding required. viaSocket provides visual workflows and pre-built actions. Set triggers, map fields (like screenshot and comment), and define where each report goes — all through a simple interface.
Workflows move the data you choose between services you control. viaSocket follows standard security practices and respects the permissions of your connected accounts. You keep control over what fields and attachments are passed on.
About Userback
Userback is a visual feedback and bug tracking tool designed to streamline the process of collecting feedback from users and managing it efficiently. It allows teams to gather annotated screenshots, video recordings, and comments directly from users, making it easier to identify and resolve issues quickly.
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About viaSocket
viaSocket is an AI-powered, workflow automation platform that helps people and businesses connect apps and automate repetitive tasks. With thousands of integrations, anyone can build workflows to move data, cut manual work, and save time. Whether for simple tasks or large-scale processes, viaSocket makes automation easy and helps teams focus on what matters most.
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