Connect vanilla and LiveChat to Build Intelligent Automations
Enable Integrations or automations with these events of vanilla and LiveChat
Enable Integrations or automations with these events of vanilla and LiveChat
Triggers
New Chat
Triggers when the chat is started.
Finished Chat
Triggers when the chat is ended.
Chat Changed
Triggers when the tag list for a chat was changed.
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- InstagramInstagram CaptionGenerate ImagePublish Photo with TaggingAdd Step
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Automate Instagram DM Replies, Reactions, and Team Alerts
- has responseSendDMMessageAdd Step
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- has reactSendDMMessage ReactAdd Step
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Frequently Asked Questions
To start, connect both your vanilla and LiveChat accounts to viaSocket. Once connected, you can set up a workflow where an event in vanilla triggers actions in LiveChat (or vice versa).
Absolutely. You can customize how vanilla data is recorded in LiveChat. This includes choosing which data fields go into which fields of LiveChat, setting up custom formats, and filtering out unwanted information.
The data sync between vanilla and LiveChat typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between vanilla and LiveChat. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About vanilla
Community software that powers connection between a brand and their customers to build loyalty, improve support, and increase customer lifetime value.
Learn MoreAbout LiveChat
LiveChat is the faster way to contact your customers. It is a web-based chat tool that lets you chat with your website visitors.
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