Connect Webex Interact and case status to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for Webex Interact
Choose an Action
Automatically do this!
- Request a new Action for case status
Enable Integrations or automations with these events of Webex Interact and case status
Enable Integrations or automations with these events of Webex Interact and case status
Actions
Create Contact List
Create a contact list to organize recipients for campaigns.
List Senders
Retrieve the senders available in your account (supports pagination).
Delete Contact List
Delete a contact list.
Create Short Link
Create a short link to a webpage with optional click tracking and tags.
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Frequently Asked Questions
To start, connect both your Webex Interact and case status accounts to viaSocket. Once connected, you can set up a workflow where an event in Webex Interact triggers actions in case status (or vice versa).
Absolutely. You can customize how Webex Interact data is recorded in case status. This includes choosing which data fields go into which fields of case status, setting up custom formats, and filtering out unwanted information.
The data sync between Webex Interact and case status typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Webex Interact and case status. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Webex Interact
Multi-channel messaging platform for businesses that supports SMS and WhatsApp campaigns, templates, two-way messaging and real-time reporting. Provides developer-friendly REST APIs, shortlinks, scheduling and campaign automation for transactional and marketing communication.
Learn MoreAbout case status
Case Status is a client management platform that allows firms to communicate with the clients via text, app, or web through a single platform.
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