Popular WhautoChat + MSG91 flows

Start from a real workflow other teams are already running.

Choose a trigger

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WhautoChat

When this happens...

Choose an action

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MSG91

Automatically do this!

Full list

Supported Triggers & Actions

Everything you can automate between WhautoChat and MSG91.

When this happensTriggers

A trigger is an event that starts a workflow.

When a new contact is created

When a new contact is created

Runs the workflow automatically whenever a new contact is created in the account.

When a new inbound or outbound WhatsApp delivery report arrives

When a new inbound or outbound WhatsApp delivery report arrives

Runs the workflow automatically whenever a new inbound or outbound WhatsApp delivery report arrives.

When an SMS is confirmed as delivered

When an SMS is confirmed as delivered

Runs the workflow automatically whenever an SMS sent from your account is confirmed as delivered.

When a new voice call is made or received

When a new voice call is made or received

Runs the workflow automatically whenever a new outbound or inbound voice call is made or received.

When an RCS message delivery report is received

When an RCS message delivery report is received

Runs the workflow automatically whenever a delivery report is received for a sent or received RCS message.

When an OTP is sent

When an OTP is sent

Runs the workflow automatically whenever an OTP is sent using MSG91's SendOTP service.

Do thisActions

Action is the task that follows automatically within your WhautoChat integrations.

Send WhatsApp Template

Send WhatsApp Template

Send a pre-approved WhatsApp template to a contact or phone number, optionally scheduling it for later.

Create Contact

Create Contact

Create a contact with name, phone number, and workspace. Optionally add stage, notes, custom fields, or tags (comma-separated; new tags are created automatically).

Find Contacts

Find Contacts

Search for contacts by name, phone number, workspace, channel, or tags and return matching results.

Update Contact

Update Contact

Update an existing contact's name, phone number, tags, stage, notes, and custom fields.

Send Campaign

Send Campaign

Send the selected campaign

Send Template SMS

Send Template SMS

Send a selected SMS template to one or more phone numbers and optionally fill template variables.

How to build your first workflow with viaSocket
2-Minute Guide

Learn how to build your first workflow

Follow a simple walkthrough to create, test, and launch your first automation.

  1. 1

    Connect your apps

    Link the apps you want to automate.

  2. 2

    Configure your workflow

    Set up triggers, actions, and map your data.

  3. 3

    Test & publish

    Test your workflow and publish it.

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Integrations WhautoChat
WhautoChat + MSG91
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About WhautoChat

WhautoChat is an omnichannel automation platform for WhatsApp, Instagram, Messenger, Telegram, and web live chat. It unifies a shared team inbox, AI chatbots trained on your business data, no-code automation workflows, broadcast and segmentation, contact and lead management, CSAT and analytics, plus API and webhooks. Offered as Cloud SaaS or self-hosted with optional white-label editions.

Learn more

Frequently Asked Questions

How do I connect WhautoChat and MSG91?

Sign up for a free viaSocket account, then authorize both your WhautoChat and MSG91 accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.

Does this integration work in real time?

Yes. viaSocket uses instant triggers where available, so data moves between WhautoChat and MSG91 as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.

Can I control which data gets sent from WhautoChat to MSG91?

Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach MSG91. No coding required.

Can the integration run in both directions?

Yes. You can set up a workflow where WhautoChat triggers actions in MSG91, and a separate workflow where MSG91 triggers actions in WhautoChat. Both run independently and in real time.

What happens if a step in the workflow fails?

viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.

Is viaSocket free to use?

Yes, there is a free plan that covers basic workflows between WhautoChat and MSG91. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.

Do I need to know how to code to set this up?

No. The entire WhautoChat and MSG91 integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.