Connect Zendesk Support and Dropbox to Build Intelligent Automations
Choose a Trigger
When this happens...
New Organization
New User
New Group
Updated Ticket
New View
New Ticket
New Action on Ticket
Update Organization
New Organization Selected Fields
Choose an Action
Automatically do this!
Set or Remove Shared Link Password
Delete File
Create Shared Link
Delete Folder
Create Folder
List Dropbox Folder Contents
Search
Upload File by URL
Get Dropbox File Download Link
Download Document
Copy File
Create Text File
Move File
Rename file
Create or Append to Text File
List all files
Set Shared Link Download Permission
Ready to use Zendesk Support and Dropbox automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Organization
Triggers when a new organization is created.
New User
Triggers when a new user is created.
New Group
Triggers when a new group is created.
Updated Ticket
Triggers when an existing ticket is updated.
New View
Triggers when a new view is created.
New Ticket
Trigger when new ticket is created.
Do thisActions
Action is the task that follows automatically within your Zendesk Support integrations.
Find a User
Finds an existing user by query
Find an Agent
Finds an existing Agent by query
Find an Organization
Finds an existing organization by query
Find Tickets
Finds an existing ticket by query.
Find Latest Comment
Find the latest comment on a ticket
Add Comment to Ticket
Add comment to an existing ticket
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Step by step guides to integrate Zendesk Support and Dropbox
Frequently Asked Questions
To start, connect both your Zendesk Support and Dropbox accounts to viaSocket. Once connected, you can set up a workflow where an event in Zendesk Support triggers actions in Dropbox (or vice versa).
Absolutely. You can customize how Zendesk Support data is recorded in Dropbox. This includes choosing which data fields go into which fields of Dropbox, setting up custom formats, and filtering out unwanted information.
The data sync between Zendesk Support and Dropbox typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Zendesk Support and Dropbox. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
Learn MoreAbout Dropbox
Dropbox is a file hosting service that offers cloud storage, file synchronization, personal cloud, and client software. It enables users to create a special folder on their computers, which Dropbox then synchronizes so that it appears to be the same folder regardless of the device used to view it. Files placed in this folder are also accessible through the Dropbox website and mobile apps.
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