Connect Zoho Backstage and Groove to Build Intelligent Automations
Choose a Trigger
When this happens...
New Event
New Attendee
New Checkin
New Order
Choose an Action
Automatically do this!
Create New
Change Ticket State
Reopen Ticket
Close Ticket
Change Assigned Agent
Ready to use Zoho Backstage and Groove automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Event
Trigger when new event created.
New Attendee
Triggers when a new attendee is added.
New Checkin
Triggers when an attendee is checked in.
New Order
Trigger when new order is created
Ticket Closed
Triggers when a ticket is closed
Ticket Tagged
Triggers when a ticket is tagged
Do thisActions
Action is the task that follows automatically within your Zoho Backstage integrations.
Get Attendee Details
Get attendee details by unique id.
Create Offline Order
Creates an order in offline mode
Create New
Starts a new ticket for your customer
Change Ticket State
Changes the state of a ticket, e.g. from "opened" to "closed".
Reopen Ticket
Changes the state of a ticket to "opened".
Close Ticket
Changes the state of a ticket to "closed
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Frequently Asked Questions
To start, connect both your Zoho Backstage and Groove accounts to viaSocket. Once connected, you can set up a workflow where an event in Zoho Backstage triggers actions in Groove (or vice versa).
Absolutely. You can customize how Zoho Backstage data is recorded in Groove. This includes choosing which data fields go into which fields of Groove, setting up custom formats, and filtering out unwanted information.
The data sync between Zoho Backstage and Groove typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Zoho Backstage and Groove. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Zoho Backstage
Zoho Backstage is an enterprise event management tool to help you create memorable event experiences.
Learn MoreAbout Groove
Groove is a customer service platform designed to help businesses manage their customer support tickets, streamline communication, and improve overall customer satisfaction.
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