Automate AI Support Chat and Tracking

This template makes customer support easy by combining AI responses, team notifications, and record-keeping—all done automatically. It's perfect for businesses who want quicker replies and better tracking, without any manual work.

Trigger Event

Incoming Support Query

The workflow starts whenever a user submits a support question. This could be through your website, chat widget, or any channel you've set up for customer queries.

Actions

1. Send Message to AI Support Chatbot

Your customer's message is sent instantly to an AI chatbot. The AI replies with a helpful response, making sure users get answers right away.

2. Notify the Team on Slack

The AI's response gets shared automatically in your chosen Slack channel. Your support team sees the conversation in real time, so they can step in if needed or simply stay informed.

3. Record Tracking ID in Airtable

The workflow picks up the tracking ID from the customer's message and saves it in your Airtable base. This keeps every support request organized and easy to search.

Benefits

• Quick AI-powered support for your users
• Real-time Slack notifications keep your team connected
• Automatic Airtable records mean no more manual tracking
• Your support, faster and more organized—freeing up your team's time