Route and Resolve Customer Requests Faster

Customer support teams receive requests from multiple channels such as email, chat, forms, and social media. Manually creating and assigning tickets often leads to delays, misrouted issues, and inconsistent response times.

With customer support workflow automation, viaSocket automatically captures incoming requests, creates tickets, categorizes them by issue type or priority, and routes them to the right agent or team.

This improves response time, ensures fair workload distribution, and reduces manual effort for support teams.

High ticket volumes often cause support teams to miss follow-ups, leaving customers without timely updates and increasing inbound status-check requests.

With automated support workflows, viaSocket sends status updates, follow-up messages, and resolution notifications to customers based on ticket activity.

This improves transparency, reduces repetitive queries, and enhances overall customer satisfaction.

Support reporting is often delayed due to manual data collection across multiple tools, limiting visibility into performance and customer experience.

With support reporting automation, viaSocket consolidates tickets, response times, SLA metrics, and customer feedback into a single, real-time view.

This enables better decision-making, actionable insights, and continuous improvement of support operations.