Integrations 2Chat InvGate Service Management
2Chat + InvGate Service Management

Popular 2Chat + InvGate Service Management flows

Start from a real workflow other teams are already running.

Choose a trigger

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2Chat

When this happens...

Choose an action

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InvGate Service Management

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Full list

Supported Triggers & Actions

Everything you can automate between 2Chat and InvGate Service Management.

When this happensTriggers

A trigger is an event that starts a workflow.

New WhatsApp Message Received

New WhatsApp Message Received

Runs when a new WhatsApp message is received in 2Chat.

New WhatsApp Message Sent

New WhatsApp Message Sent

Runs when a new WhatsApp message is sent in 2Chat.

New WhatsApp Message

New WhatsApp Message

Runs when a new WhatsApp message is sent or received.

WhatsApp Call Received

WhatsApp Call Received

Runs when a new WhatsApp call is received.

New Message Reaction

New Message Reaction

Runs when someone reacts to a message.

Message Edited

Message Edited

Runs when a message is edited in 2Chat, including edits in group conversations.

Do thisActions

Action is the task that follows automatically within your 2Chat integrations.

Create Contact

Create Contact

Creates a new contact in your system with the provided contact details.

Create Channel

Create Channel

The "Create Channel" action allows you to set up a new WhatsApp channel

Set WhatsApp About

Set WhatsApp About

Sets the About text on your 2Chat-connected WhatsApp number.

Send WhatsApp Text Message

Send WhatsApp Text Message

Sends a text message to a WhatsApp-enabled phone number.

Check Phone Number On WhatsApp

Check Phone Number On WhatsApp

Checks whether a given phone number has an active WhatsApp account.

Create WhatsApp Group

Create WhatsApp Group

Creates a new WhatsApp group in your account.

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  1. 1

    Connect your apps

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  2. 2

    Configure your workflow

    Set up triggers, actions, and map your data.

  3. 3

    Test & publish

    Test your workflow and publish it.

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Integrations InvGate Service Management
InvGate Service Management + 2Chat
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About InvGate Service Management

InvGate Service Management is an IT service management (ITSM) platform that helps teams manage incidents, service requests, problems, changes, and assets from a single workspace. Automate workflows, track SLAs, streamline ticket resolution, and improve service delivery with powerful reporting and integrations.

Learn more

Frequently Asked Questions

How do I connect 2Chat and InvGate Service Management?

Sign up for a free viaSocket account, then authorize both your 2Chat and InvGate Service Management accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.

Does this integration work in real time?

Yes. viaSocket uses instant triggers where available, so data moves between 2Chat and InvGate Service Management as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.

Can I control which data gets sent from 2Chat to InvGate Service Management?

Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach InvGate Service Management. No coding required.

Can the integration run in both directions?

Yes. You can set up a workflow where 2Chat triggers actions in InvGate Service Management, and a separate workflow where InvGate Service Management triggers actions in 2Chat. Both run independently and in real time.

What happens if a step in the workflow fails?

viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.

Is viaSocket free to use?

Yes, there is a free plan that covers basic workflows between 2Chat and InvGate Service Management. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.

Do I need to know how to code to set this up?

No. The entire 2Chat and InvGate Service Management integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.