To start, connect both your acquia and convo accounts to viaSocket. Once connected, you can set up a workflow where an event in acquia triggers actions in convo (or vice versa).

Absolutely. You can customize how acquia data is recorded in convo. This includes choosing which data fields go into which fields of convo, setting up custom formats, and filtering out unwanted information.

The data sync between acquia and convo typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.