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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Customer
Triggers when a new customer is added.
Do thisActions
Action is the task that follows automatically within your AiSensy integrations.
Send Template Message
Send a templated campaign message to a recipient phone number, optionally including template parameters, tags, custom attributes, location, and campaign metadata.
List Customers
Get details of all customers.
List Conversations
Get details of all conversations.
Add New Customer
Add new customer in LiveAgent.
Add Customer to Group
Add a customer to an existing group.
Remove Customer From Group
Removes customer form a particular group.
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Frequently Asked Questions
To start, connect both your AiSensy and LiveAgent accounts to viaSocket. Once connected, you can set up a workflow where an event in AiSensy triggers actions in LiveAgent (or vice versa).
Absolutely. You can customize how AiSensy data is recorded in LiveAgent. This includes choosing which data fields go into which fields of LiveAgent, setting up custom formats, and filtering out unwanted information.
The data sync between AiSensy and LiveAgent typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between AiSensy and LiveAgent. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About AiSensy
AiSensy is a platform that leverages artificial intelligence to enhance customer communication and engagement. It provides tools for businesses to automate and optimize their messaging strategies, ensuring efficient and effective interactions with their audience.
Learn MoreAbout LiveAgent
LiveAgent is an all-in-one customer support platform that integrates email, live chat, and social media for seamless interaction management.
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