To start, connect both your alertdesk and freshcaller accounts to viaSocket. Once connected, you can set up a workflow where an event in alertdesk triggers actions in freshcaller (or vice versa).

Absolutely. You can customize how alertdesk data is recorded in freshcaller. This includes choosing which data fields go into which fields of freshcaller, setting up custom formats, and filtering out unwanted information.

The data sync between alertdesk and freshcaller typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.