To start, connect both your alterdesk and rzilient accounts to viaSocket. Once connected, you can set up a workflow where an event in alterdesk triggers actions in rzilient (or vice versa).

Absolutely. You can customize how alterdesk data is recorded in rzilient. This includes choosing which data fields go into which fields of rzilient, setting up custom formats, and filtering out unwanted information.

The data sync between alterdesk and rzilient typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.