To start, connect both your altiria and Onsite Support accounts to viaSocket. Once connected, you can set up a workflow where an event in altiria triggers actions in Onsite Support (or vice versa).

Absolutely. You can customize how altiria data is recorded in Onsite Support. This includes choosing which data fields go into which fields of Onsite Support, setting up custom formats, and filtering out unwanted information.

The data sync between altiria and Onsite Support typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.