Connect Alto and Gorgias
Integrate Alto with Gorgias to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Popular Alto + Gorgias flows
Start from a real workflow other teams are already running.
Choose a trigger
Alto
When this happens...
New Video
New Recipient Link
Choose an action
Gorgias
Automatically do this!
Create Gorgias ticket
Create customer
Update Customer
Delete Customer
Add message to ticket
Create User
Update User
Delete User
Create team
Update Team
Delete Team
Create Gorgias ticket in Gorgias when New Video in Alto
Use this flowCreate customer in Gorgias when New Video in Alto
Use this flowUpdate Customer in Gorgias when New Video in Alto
Use this flowDelete Customer in Gorgias when New Video in Alto
Use this flowAdd message to ticket in Gorgias ticket when New Video in Alto
Use this flowCreate User in Gorgias when New Video in Alto
Use this flowUpdate User in Gorgias when New Video in Alto
Use this flowDelete User in Gorgias when New Video in Alto
Use this flowCreate team in Gorgias when New Video in Alto
Use this flowUpdate Team in Gorgias when New Video in Alto
Use this flowSupported Triggers & Actions
Everything you can automate between Alto and Gorgias.
When this happensTriggers
A trigger is an event that starts a workflow.
New Video
Runs when a new video is added to your Alto library.
New Recipient Link
Runs when a new recipient link is created, optionally for a chosen video.
New Ticket
Triggers when a new support ticket is created.
Do thisActions
Action is the task that follows automatically within your Alto integrations.
Create Recipient Link
Create a tracked link to a video for one person, or reuse their existing link.
Update Recipient Link
Change a recipient link's person details, note, expiry, or turn it on or off.
Find Recipient Links
Find recipient links by video, company, or viewing status.
Get Video
Get a video's details, share link, and recipient links.
Update Video
Change a video's title, link name, call to action, chapters, and viewer settings.
Delete Video
Permanently delete a video and its files; its links stop playing it.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Alto
Alto hosts finished demo videos, gives each recipient a tracked link, and shows who watched and which moments landed.
Learn moreAbout Gorgias
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
Learn more
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Alto and Gorgias accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Alto and Gorgias as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Gorgias. No coding required.
Yes. You can set up a workflow where Alto triggers actions in Gorgias, and a separate workflow where Gorgias triggers actions in Alto. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Alto and Gorgias. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Alto and Gorgias integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
