To start, connect both your amilia and request tracker accounts to viaSocket. Once connected, you can set up a workflow where an event in amilia triggers actions in request tracker (or vice versa).

Absolutely. You can customize how amilia data is recorded in request tracker. This includes choosing which data fields go into which fields of request tracker, setting up custom formats, and filtering out unwanted information.

The data sync between amilia and request tracker typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.