
When this happens...
Project or Post Activity Changes
New Comment Added
New Post Created
New Reaction Added
New Feature Request Added
New Subscriber Added

Automatically do this!
Create Gorgias ticket
Create customer
Update Customer
Delete Customer
Add message to ticket
Create User
Update User
Delete User
Create team
Update Team
Delete Team
When this happensTriggers
A trigger is an event that starts a workflow.
Runs when project or post activity changes
Runs when new comment is added
Runs when a new post is created in your AnnounceKit project.
Runs when a new reaction is added.
Runs when a new feature request is added
Runs when a new subscriber is added
Action is the task that follows automatically within your AnnounceKit integrations.
Create a new announcement in your active AnnounceKit project.
Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.
Add a new customer to Gorgias with their contact channel, name, email, language, and time zone.
Update a customer's name, email, language, timezone, or contact channel using their customer ID.
Remove a customer from Gorgias using their customer ID.
Add a message to the selected Gorgias ticket so it appears in the ticket conversation.

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To start, connect both your AnnounceKit and Gorgias accounts to viaSocket. Once connected, you can set up a workflow where an event in AnnounceKit triggers actions in Gorgias (or vice versa).
Absolutely. You can customize how AnnounceKit data is recorded in Gorgias. This includes choosing which data fields go into which fields of Gorgias, setting up custom formats, and filtering out unwanted information.
The data sync between AnnounceKit and Gorgias typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between AnnounceKit and Gorgias. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
AnnounceKit is a powerful tool for managing and distributing product updates and announcements. It helps businesses keep their users informed with real-time notifications and changelogs, enhancing user engagement and satisfaction.
Learn MoreGorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
Learn More