Connect Bitly and Gorgias to Build Intelligent Automations

Choose a Trigger

Bitly

When this happens...

Choose an Action

Gorgias

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Actions and Triggers

When this happensTriggers

A trigger is an event that starts a workflow.

New Bitlink

New Bitlink

Triggers when you create a new Bitlink.

New Ticket

New Ticket

Triggers when a new support ticket is created.

Request a new Trigger for Bitly

Do thisActions

Action is the task that follows automatically within your Bitly integrations.

Shorten a Link

Shorten a Link

Saves a Bitlink to your user history in bitly. Returns a shortened URL.

Create a Bitlink

Create a Bitlink

Create a Bitlink in Bitly.

Update a User

Update a User

Update a User in bitly

Create Gorgias ticket

Create Gorgias ticket

Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.

Create customer

Create customer

Add a new customer to Gorgias with their contact channel, name, email, language, and time zone.

Update Customer

Update Customer

Update a customer's name, email, language, timezone, or contact channel using their customer ID.

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Frequently Asked Questions

How do I start an integration between Bitly and Gorgias?

To start, connect both your Bitly and Gorgias accounts to viaSocket. Once connected, you can set up a workflow where an event in Bitly triggers actions in Gorgias (or vice versa).

Can we customize how data from Bitly is recorded in Gorgias?

Absolutely. You can customize how Bitly data is recorded in Gorgias. This includes choosing which data fields go into which fields of Gorgias, setting up custom formats, and filtering out unwanted information.

How often does the data sync between Bitly and Gorgias?

The data sync between Bitly and Gorgias typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from Bitly to Gorgias?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between Bitly and Gorgias?

Yes, you can set conditional logic to control the flow of data between Bitly and Gorgias. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

Bitly

About Bitly

Bitly is a URL shortening service and a link management platform that allows users to shorten, create and manage links, and track analytics for clicks. It supports branding and customization of links to enhance marketing efforts.

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Gorgias

About Gorgias

Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.

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