BoldDesk

Customer Support

GMass

Productivity

Integrations BoldDesk GMass

Create integrations between BoldDesk and GMass

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Create Ticket in BoldDesk when Email Opened in GMass

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Update Ticket in BoldDesk when Email Opened in GMass

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Create Contact in BoldDesk when Email Opened in GMass

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Create Contact Group in Bolddesk when Email Opened in GMass

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Create Ticket Note in BoldDesk when Email Opened in GMass

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Create Ticket Reply in BoldDesk when Email Opened in GMass

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Update Contact in Bolddesk when Email Opened in GMass

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Update Contact Group in Bolddesk when Email Opened in GMass

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Create Ticket in BoldDesk when Email Clicked in GMass

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Update Ticket in BoldDesk when Email Clicked in GMass

Actions and Triggers

Triggers

Email Opened

Triggers when an email is opened.

Email Clicked

Triggers when a link in an email is clicked.

Email Bounced

Triggers when an email bounces.

Email Replied

Triggers when an email that is sent as part of a campaign receives a reply.

Email Sent

Triggers when an individual email is sent as part of a campaign. This is not the trigger for transactional emails.

Email Unsubscribed

Triggers when an email address is unsubscribed from your GMass account.

Actions

Create Ticket

Creates a new support ticket in BoldDesk.

Update Ticket

Updates an existing support ticket with new information.

Create Contact

Create a new contact.

Create Contact Group

Create a new contact group.

Create Ticket Note

Create note to an existing ticket.

Create Ticket Reply

Create reply to an existing ticket

Know More About
Viasocket Integrations

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How viaSocket is going to help you with your business?

viaSocket helps you integrate multiple platforms in one place, that ultimately helps you in expanding your business.

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Frequently Asked Questions

Is there a limit to the number of apps I can integrate through viaSocket?

No, viaSocket does not impose a limit on the number of apps you can integrate. You can connect as many apps as needed to create comprehensive workflows and streamline your business processes.

Can I automate complex multi-step workflows across thousands of apps with viaSocket?

Absolutely! viaSocket supports the creation of complex workflows with multiple steps, conditional logic, and branching pathways across thousands of integrated apps. Whether you need to automate approval processes, trigger actions based on specific criteria, or organize a series of events, viaSocket offers the flexibility and functionality to meet your automation needs, no matter how complex.

Can I monitor the performance of integrations and troubleshoot issues?

Yes, viaSocket provides monitoring tools and dashboards that allow users to track the performance of integrations in real-time. You can view metrics such as data transfer rates, error logs, and integration status to identify and troubleshoot any issues that may arise.

How does viaSocket ensure the security of data exchanged between integrated apps?

Security is a top priority for viaSocket. All data transferred between various apps through viasocket is encrypted using industry-standard protocols to ensure confidentiality and integrity. viaSocket also employs robust authentication mechanisms to prevent unauthorized access and protect sensitive information.

About BoldDesk

BoldDesk is a comprehensive help desk and customer support software designed to streamline and enhance the customer service experience. It offers a range of features including ticket management, automation, and reporting to help businesses efficiently manage customer inquiries and support requests.

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About GMass

GMass is a powerful email marketing tool that integrates with Gmail to enable users to send mass emails, create email campaigns, and track their performance. It is designed to help businesses and individuals streamline their email marketing efforts directly from their Gmail account.

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