Connect BoldDesk and NativeBridge to Build Intelligent Automations

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BoldDesk

When this happens...

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NativeBridge

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Actions and Triggers

When this happensTriggers

A trigger is an event that starts a workflow.

New Upload Application

New Upload Application

Trigger When new Application Upload

Request a new Trigger for BoldDesk

Do thisActions

Action is the task that follows automatically within your BoldDesk integrations.

Create Ticket

Create Ticket

Creates a new support ticket in BoldDesk.

Update Ticket

Update Ticket

Updates an existing support ticket with new information.

Create Contact

Create Contact

Create a new contact.

Create Contact Group

Create Contact Group

Create a new contact group.

Create Ticket Note

Create Ticket Note

Create note to an existing ticket.

Create Ticket Reply

Create Ticket Reply

Create reply to an existing ticket

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Frequently Asked Questions

How do I start an integration between BoldDesk and NativeBridge?

To start, connect both your BoldDesk and NativeBridge accounts to viaSocket. Once connected, you can set up a workflow where an event in BoldDesk triggers actions in NativeBridge (or vice versa).

Can we customize how data from BoldDesk is recorded in NativeBridge?

Absolutely. You can customize how BoldDesk data is recorded in NativeBridge. This includes choosing which data fields go into which fields of NativeBridge, setting up custom formats, and filtering out unwanted information.

How often does the data sync between BoldDesk and NativeBridge?

The data sync between BoldDesk and NativeBridge typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from BoldDesk to NativeBridge?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between BoldDesk and NativeBridge?

Yes, you can set conditional logic to control the flow of data between BoldDesk and NativeBridge. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

BoldDesk

About BoldDesk

BoldDesk is a comprehensive help desk and customer support software designed to streamline and enhance the customer service experience. It offers a range of features including ticket management, automation, and reporting to help businesses efficiently manage customer inquiries and support requests.

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NativeBridge

About NativeBridge

NativeBridge is a platform designed to facilitate seamless integration and communication between various software applications and services. It provides tools and solutions to connect different systems, enabling efficient data exchange and workflow automation.

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