Connect BoldDesk and Optus SMS Suite to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for BoldDesk
Choose an Action
Automatically do this!
- Request a new Action for Optus SMS Suite
Enable Integrations or automations with these events of BoldDesk and Optus SMS Suite
Enable Integrations or automations with these events of BoldDesk and Optus SMS Suite
Actions
Create Ticket
Creates a new support ticket in BoldDesk.
Update Ticket
Updates an existing support ticket with new information.
Create Contact
Create a new contact.
Create Contact Group
Create a new contact group.
Create Ticket Note
Create note to an existing ticket.
Create Ticket Reply
Create reply to an existing ticket
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Frequently Asked Questions
To start, connect both your BoldDesk and Optus SMS Suite accounts to viaSocket. Once connected, you can set up a workflow where an event in BoldDesk triggers actions in Optus SMS Suite (or vice versa).
Absolutely. You can customize how BoldDesk data is recorded in Optus SMS Suite. This includes choosing which data fields go into which fields of Optus SMS Suite, setting up custom formats, and filtering out unwanted information.
The data sync between BoldDesk and Optus SMS Suite typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between BoldDesk and Optus SMS Suite. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About BoldDesk
BoldDesk is a comprehensive help desk and customer support software designed to streamline and enhance the customer service experience. It offers a range of features including ticket management, automation, and reporting to help businesses efficiently manage customer inquiries and support requests.
Learn MoreAbout Optus SMS Suite
Optus SMS Suite is a cloud-based messaging platform that connects your business to an enterprise messaging solution.
Learn More
