Connect BoldDesk and vonage-business-communications to Build Intelligent Automations
Enable Integrations or automations with these events of BoldDesk and vonage-business-communications
Enable Integrations or automations with these events of BoldDesk and vonage-business-communications
Actions
Create Ticket
Creates a new support ticket in BoldDesk.
Update Ticket
Updates an existing support ticket with new information.
Create Contact
Create a new contact.
Create Contact Group
Create a new contact group.
Create Ticket Note
Create note to an existing ticket.
Create Ticket Reply
Create reply to an existing ticket
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- InstagramInstagram CaptionGenerate ImagePublish Photo with TaggingAdd Step
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Automate Instagram DM Replies, Reactions, and Team Alerts
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Frequently Asked Questions
To start, connect both your BoldDesk and vonage-business-communications accounts to viaSocket. Once connected, you can set up a workflow where an event in BoldDesk triggers actions in vonage-business-communications (or vice versa).
Absolutely. You can customize how BoldDesk data is recorded in vonage-business-communications. This includes choosing which data fields go into which fields of vonage-business-communications, setting up custom formats, and filtering out unwanted information.
The data sync between BoldDesk and vonage-business-communications typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between BoldDesk and vonage-business-communications. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About BoldDesk
BoldDesk is a comprehensive help desk and customer support software designed to streamline and enhance the customer service experience. It offers a range of features including ticket management, automation, and reporting to help businesses efficiently manage customer inquiries and support requests.
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About vonage-business-communications
The Vonage Business Communications desktop and mobile applications are flexible cloud solutions that offer advanced features like click-to-call and call recording to help businesses of any size stay connected, productive, and compliant.
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