Connect c2a and retriever to Build Intelligent Automations

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Frequently Asked Questions

How do I start an integration between c2a and retriever?

To start, connect both your c2a and retriever accounts to viaSocket. Once connected, you can set up a workflow where an event in c2a triggers actions in retriever (or vice versa).

Can we customize how data from c2a is recorded in retriever?

Absolutely. You can customize how c2a data is recorded in retriever. This includes choosing which data fields go into which fields of retriever, setting up custom formats, and filtering out unwanted information.

How often does the data sync between c2a and retriever?

The data sync between c2a and retriever typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from c2a to retriever?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between c2a and retriever?

Yes, you can set conditional logic to control the flow of data between c2a and retriever. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

c2a

About c2a

The c2a system was created for Contact Center offices to support, automate calls and other communication channels.

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retriever

About retriever

Retriever facilitates laptop and monitor returns for companies with remote employees.

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