Connect c2a and whale to Build Intelligent Automations

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c2a

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whale

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Frequently Asked Questions

How do I start an integration between c2a and whale?

To start, connect both your c2a and whale accounts to viaSocket. Once connected, you can set up a workflow where an event in c2a triggers actions in whale (or vice versa).

Can we customize how data from c2a is recorded in whale?

Absolutely. You can customize how c2a data is recorded in whale. This includes choosing which data fields go into which fields of whale, setting up custom formats, and filtering out unwanted information.

How often does the data sync between c2a and whale?

The data sync between c2a and whale typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from c2a to whale?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between c2a and whale?

Yes, you can set conditional logic to control the flow of data between c2a and whale. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

c2a

About c2a

The c2a system was created for Contact Center offices to support, automate calls and other communication channels.

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whale

About whale

Centralize all your processes, SOPs, playbooks, and more — so you can quickly onboard, train, and set your team up for success.

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