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When this happensTriggers
A trigger is an event that starts a workflow.
Triggers when a new support ticket is created.
Action is the task that follows automatically within your CaptureKit integrations.
Retrieve a webpage's text and Markdown-formatted content from a provided URL.
Capture a screenshot of a webpage and return a downloadable image.
Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.
Add a new customer to Gorgias with their contact channel, name, email, language, and time zone.
Update a customer's name, email, language, timezone, or contact channel using their customer ID.
Remove a customer from Gorgias using their customer ID.

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Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your CaptureKit and Gorgias accounts to viaSocket. Once connected, you can set up a workflow where an event in CaptureKit triggers actions in Gorgias (or vice versa).
Absolutely. You can customize how CaptureKit data is recorded in Gorgias. This includes choosing which data fields go into which fields of Gorgias, setting up custom formats, and filtering out unwanted information.
The data sync between CaptureKit and Gorgias typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between CaptureKit and Gorgias. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
CaptureKit is a powerful tool designed to streamline the process of capturing and managing data efficiently. Ideal for developers and businesses looking to enhance their data collection and analysis capabilities.
Learn MoreGorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
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