Connect Chatfuel and Gorgias to Build Intelligent Automations
Ready to use Chatfuel and Gorgias automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Ticket
Triggers when a new support ticket is created.
Do thisActions
Action is the task that follows automatically within your Chatfuel integrations.
List all Bots
Retrieve a list of all bots associated with your Chatfuel account.
Create Bot
Creates an empty bot
Create Gorgias ticket
Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.
Create customer
Add a new customer to Gorgias with their contact channel, name, email, language, and time zone.
Update Customer
Update a customer's name, email, language, timezone, or contact channel using their customer ID.
Delete Customer
Remove a customer from Gorgias using their customer ID.
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Frequently Asked Questions
To start, connect both your Chatfuel and Gorgias accounts to viaSocket. Once connected, you can set up a workflow where an event in Chatfuel triggers actions in Gorgias (or vice versa).
Absolutely. You can customize how Chatfuel data is recorded in Gorgias. This includes choosing which data fields go into which fields of Gorgias, setting up custom formats, and filtering out unwanted information.
The data sync between Chatfuel and Gorgias typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Chatfuel and Gorgias. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Chatfuel
Chatfuel is a leading platform for building chatbots on Facebook Messenger and Instagram. It allows businesses to automate customer interactions, provide instant support, and engage users with personalized messaging.
Learn MoreAbout Gorgias
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
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