Connect chatling and Freshservice to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for chatling
Choose an Action
Automatically do this!
Create Requestor
Add Notes to a Ticket
Create Ticket
Enable Integrations or automations with these events of chatling and Freshservice
Enable Integrations or automations with these events of chatling and Freshservice
Actions
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
Add Notes to a Ticket
Creates a ticket approval request.
Create Ticket
Create a Freshservice support ticket with subject, description, requester email, priority, status, and optional fields.
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Frequently Asked Questions
To start, connect both your chatling and Freshservice accounts to viaSocket. Once connected, you can set up a workflow where an event in chatling triggers actions in Freshservice (or vice versa).
Absolutely. You can customize how chatling data is recorded in Freshservice. This includes choosing which data fields go into which fields of Freshservice, setting up custom formats, and filtering out unwanted information.
The data sync between chatling and Freshservice typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between chatling and Freshservice. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About chatling
Chatling is a no-code chatbot builder that helps you build and add custom AI chatbots to your website within minutes.
Learn MoreAbout Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
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