To start, connect both your chatsimple and reachdesk accounts to viaSocket. Once connected, you can set up a workflow where an event in chatsimple triggers actions in reachdesk (or vice versa).

Absolutely. You can customize how chatsimple data is recorded in reachdesk. This includes choosing which data fields go into which fields of reachdesk, setting up custom formats, and filtering out unwanted information.

The data sync between chatsimple and reachdesk typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.