To start, connect both your cim and firetext accounts to viaSocket. Once connected, you can set up a workflow where an event in cim triggers actions in firetext (or vice versa).

Absolutely. You can customize how cim data is recorded in firetext. This includes choosing which data fields go into which fields of firetext, setting up custom formats, and filtering out unwanted information.

The data sync between cim and firetext typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.